Connectivity

USB devices:

USB scanners generally work on all USB 2 and better ports. There are however a few cases where USB 3.0 ports (blue/red) were not able to connect to a  scanner. In such a case make sure to use an USB 2 port (black). It also often helps to switch to a different USB port, allowing the scanner to reinitialize in the system.

There are no known issues connecting USB scanners to an Apple Mac's USB-C port.

FireWire devices:

Current Apple computers provide a modern Thunderbolt 3 connection. This port is fully USB-C 3.1/FireWire compatible and is therefore suitable for connecting scanners. A compatible adapter cable is required for the connection.

In case of problems, please check first if your scanner is shown in the macOS system report. The device must be displayed there in the Hardware/USB or FireWire section.
(Apple Symbol -> About this Mac -> System Report...)

If the scanner is not displayed there, please check if the device is instead displayed as a different device that you do not know. This could be a hard disk for example. If this is the case, your adapter does not meet the necessary requirements for connecting a scanner.

Please note that the USB-C ports on current MacBooks require two or more adapters to support FireWire.

e.g.:

FW400 -> FW800 ->Thunderbolt 1 -> Thunderbolt 3 (USB-C)

USB Typ-A -> USB Typ-C

If you encounter any difficulties, please disconnect and reconnect the adapters.

Windows PC:

Unfortunately, the availability of FireWire over USB-C on Windows PCs is not guaranteed.

Please check with your PC or motherboard supplier to see if your device supports FireWire over USB.

Please note that special hardware for PC that translates FireWire to USB usually does not work with scanners because the drivers only support native FireWire connections.

We recommend using a PCI adapter that provides true FireWire ports.