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FAQs

Find the answer to many frequently asked questions.

FAQ SilverFast 9

  • Help! SilverFast simply closed, what can I do?
  • Preview issues with Plustek OF 8100 and 8200i on macOS since 9.1.6 update
  • I updated my SilverFast 9 for Plustek to 9.1.6 and now I can't scan anymore?
  • I got an old Kodak IT8 target I want to use for calibration. Where can I download the reference file?
  • How can I use my calibration targets from X-Rite which came with my scanner with SilverFast Ai Studio's IT8 calibration feature?
  • The two buttons underneath the licence - "Download" & "Upgrade"
See all 96 articles

FAQ Sales & Shipping

  • Does LaserSoft Imaging offer educational discounts?
  • Can I generally change my scanner in SilverFast 9?
  • Cancellation policies for hard- and software
  • My free upgrade to SilverFast 9 has been reverted
  • Can I test the IT8 feature with the Ai Studio demo version?
  • My IT8 target is inclined in the slide frame
See all 12 articles

FAQs SilverFast 8 (legacy)

  • Resolving Installation Issues with SilverFast 8: Step-by-Step Guide
  • SilverFast 8 preview not working in macOS 13 Ventura, scans are just fine.
  • Lost serial number for SilverFast 8
  • Your serial number has already been registered
  • I just updated and my SilverFast does not start anymore.
  • My computer does not open the installation file on my DVD
See all 7 articles
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