There may be many reasons for a crash, and there are some things you can try yourself to solve the problem. Here's what you can do:
- if you can still access SilverFast :
1. Switch off the scanner and quit SilverFast (force quit, if necessary).
2. Switch the scanner back on and restart SilverFast.
3. Try to do the same thing that caused the crash.
4. If it crashes again, we recommend that you reset the software and try if you can still reproduce the problem afterwards. Please do this in the “service” section of the SilverFast welcome screen.
- if you can only access the SilverFast welcome screen :
1. If the software crashes when you press the start button, please ensure that your scanner is correctly connected and that the latest driver is installed. The scanner must be switched on and ready for use.
2. Reset the software and try running the current program.
- if you can't open SilverFast at all :
1. If SilverFast can't load the welcome screen to give you access to the service dialog, you can use the support tool we've prepared for this:
http://silverfast.com/support-tool3. Run the tool and reset the preferences.
If you can still reproduce the crash, check the FAQ for a solution. If there is none, open a request for help.