Can I generally change my scanner in SilverFast 9?

Can I generally change my scanner in SilverFast 9?

Yes, with SilverFast 9, you have the flexibility to transfer your existing SilverFast 9 license to a new scanner. This is a significant improvement that allows you to continue using your software even if you upgrade or change your scanner hardware. However, there are specific conditions and procedures to follow.

Understanding SilverFast 9 Licenses and MySilverFast

SilverFast 9 licenses are managed through your personal MySilverFast account, an online portal for administering your software. Unlike previous versions that used serial numbers, SilverFast 9 activation is tied to your MySilverFast login.

A SilverFast license is generally associated with a specific scanner model from a particular manufacturer. This means that if you wish to use SilverFast 9 with a different scanner model, you will need to initiate a scanner change through your MySilverFast account.

How to Change Your Scanner

The option to transfer your license to a new scanner, along with any associated conditions, will be available within your MySilverFast account. You can log in at my.silverfast.com to manage your licenses.

When you start SilverFast 9 for the first time with a new scanner, or if the software is not yet activated for a connected scanner, it will prompt you to log in to your MySilverFast account. SilverFast will then connect to your account and automatically activate the software for the connected scanner, provided you have a valid license for that model or the option to transfer one.

You can activate SilverFast on up to three systems simultaneously using your MySilverFast account. If you reach this limit, you can log out from one of the computers or deactivate a license via your MySilverFast account to free up a slot.

Conditions for Scanner Changes

  1. Limited Transfers: Generally, you have the option to change scanners a limited number of times. The exact number of transfers (e.g., twice) will be specified in your MySilverFast account or during the transfer process.  
  2. Upgrading to Higher Editions: If you decide to upgrade to a higher-quality SilverFast 9 Edition with an extended range of functions (e.g., from SE to SE Plus or Ai Studio), the "Scanner Change" option is typically available as part of this process.  
  3. Grace Period for Bundled Versions: If you received a SilverFast 8 bundled version with a scanner and upgraded to SilverFast 9 within the specified grace period (e.g., two months), the "Scanner Change" functions might not be immediately activated. You might need to upgrade to a higher SilverFast 9 edition to unlock this feature.  
  4. Additional Licenses for Multiple Scanners: If you intend to use SilverFast 9 with multiple scanners simultaneously, you will need to acquire additional licenses for each scanner model. Each license permits usage on a single computer at a time.

Need More Information or Assistance?

If you have specific questions about scanner changes, discounted upgrade conditions, or need assistance with your MySilverFast account, please do not hesitate to contact our support team. You can reach us via our contact form.

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