How can I change my SilverFast 9 Email Address?

How can I change my SilverFast 9 Email Address?

Changing Your Email Address in MySilverFast

As a SilverFast user, you may need to update the email address associated with your MySilverFast account. Keeping your account information current is important for managing your licenses and receiving communications.

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Important Note: For security and account integrity reasons, changing the email address linked to your MySilverFast account cannot currently be done directly by the user through the online portal. This process requires assistance from our support team.

Steps to Request an Email Address Change

Submit a Support Ticket

To initiate the email address change, the most direct way is to use the "Submit a ticket" button located at the bottom of this help center article (and every article in our help center). Clicking this button will open a form where you can submit your request directly to our support team.

Provide Necessary Information

In your support request, please include the following details to help us verify your identity and process your request efficiently:
  1. The current email address associated with your MySilverFast account.
  2. The new email address you wish to use.
  3. Any additional information that can help identify your account, such as your full name as registered on the account, or potentially a license key or order number if readily available.

Verification and Processing

The support team will guide you through any necessary verification steps to ensure the security of your account. Once your identity is confirmed and the request is processed, they will update the email address on your MySilverFast account.

Our support team will communicate with you directly regarding the progress and completion of your email address change request.

Additional Considerations

If you have multiple SilverFast licenses associated with your MySilverFast account, the email address change will be applied to all of them. This ensures your account information is consistent across your SilverFast software.

Remember, your email address is also used for login purposes, so updating it in MySilverFast will allow you to sign in with the new email address going forward.

If you have any further questions or need assistance, please don't hesitate to contact the SilverFast support team. They are available to help you with all your SilverFast-related inquiries.


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