Recent Articles
Getting "unknown error" with Plustek OpticFilm scanners (Windows only)
If you are experiencing getting a message "unknown error" shown in the SilverFast progress status, we suggest to disable the "QuickScan" software running in the background. This is either done by using the keyboard shortcut WIN+X, select "Task ...
Lost my info on registered SilverFast software serial number for versions 8 or earlier
If you need to have us sent all your registered SilverFast 8 and 6 product serial number, so that you can download the software again, please use this form to request this: ...
How to connect a Nikon Firewire scanner like the LS-4000, LS-8000, or LS-9000 to a modern Apple Mac
Since Apple does no longer offer Macs with Firewire ports anymore, there is increasing demand to learn how to connect Nikon SuperCoolScan devices like the CoolScan IV ed, or the medium format LS 8000 and LS 9000 scanners to a current Mac. Here is how ...
My Pacific Image Eletronics (PIE), Reflecta, or Microtek Scanner is not found by SilverFast on Windows, although the driver is indicated to be properly installed in the device manager
The reason behind this phenomenon is that Windows doesn't tell SilverFast that there is a scanner available, when we ask for such info. Windows needs to be forced to update the driver to the one that is already installed. This seems to be an issue ...
Understanding the Rosetta 2 Prompt When Installing SilverFast 9 on Apple Silicon Macs
SilverFast 9 is fully compatible with Apple's newer ARM-based Mac computers (M1, M2, M3, M4 chips). This article explains how to handle the Rosetta 2 installation prompt that may appear during setup and what it means for your scanning workflow. What ...
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