FAQ
How can I reset SilverFast to factory defaults?
Sometimes it can be helpful to reset SilverFast to the factory default settings. A word of caution: Resetting SilverFast to factory defaults will not only reset the software, but will also delete your SilverFast preferences including saved settings. ...
The two buttons underneath the licence - "Download" & "Upgrade"
Underneath your SilverFast 9 licence you will find the two buttons "DOWNLOAD" & "UPGRADE". By clicking the "Download" button, you will download the SilverFast software file on your computer followed by the installation process. By clicking "Upgrade" ...
How to do a clean reinstall of SilverFast 9?
If you want to reinstall SilverFast 9 and get rid of all components from the previous installation, as well as the user preferences, please follow the steps listed in this article. The procedure is slightly different on macOS and Windows systems, ...
How to Download the Latest Update for Your SilverFast Software
Introduction: If you've recently upgraded your operating system or are experiencing compatibility issues with your SilverFast software, it's essential to ensure you have the latest version installed. This article will guide you through the process of ...
My scan preview brightness is correct but the final scan saved image is very dark. What is causing this?
If your final scan looks very dark when viewing in any third-party image editor, this is most likely attributed to the raw scan feature in SilverFast. Why is my final scan dark? When using the HDRi RAW mode, the software captures the maximum amount ...
Resolving Installation Issues with SilverFast 8: Step-by-Step Guide
SilverFast 8 can sometimes present installation challenges. This guide aims to help you navigate these issues and get your software up and running smoothly. We'll cover reinstalling the software after a computer crash, unlocking the demo version, ...
System requirements for SilverFast
When installing your SilverFast 9 software, your computer needs to meet certain minimum system requirements. System requirements SilverFast from Version 9: 64-bit systems: Windows from version 7 or macOS from 10.13 Multi-core processor with 64-bit ...
Where is my SilverFast 9 Serial?
Question: I would like to find the serial number to the Version 9 copy I purchased. Answer: With the introduction of SilverFast 9, the old 30-digit serial keys have been phased out and replaced by an online activation process. To activate SilverFast ...
How to restart SilverFast fresh with a clean prescan
Sometimes it's helpful to get a fresh start with SilverFast and any settings you have applied in the past. This small tutorial will give you said fresh start, including a clean prescan area.
My free upgrade to SilverFast 9 has been reverted (read first)
You received a free upgrade to SilverFast 9 but now the license has disappeared from your MySilverFast account? The email you received the free upgrade notice with, included the sentence: "We reserve the right to revoke and reverse the free upgrade ...
How to Connect a USB Scanner to a USB-C Mac
Many new Mac computers only have USB-C ports, which can make it challenging to connect older USB devices like scanners. Fortunately, there's a simple solution - the Apple USB-C to USB-A Adapter. Step 1: Obtain the Adapter Purchase the Apple USB-C to ...
Why do my 35mm film scans come out pixelated?
You have just recently purchased SilverFast and your 35mm film scans come out pixelated? While this is still a common issue, especially if you're new to scanning and just dipping your toes into 35mm filmscans, there's an easy way to solve it in ...
I am planning to upgrade to macOS X Sonoma. Is SilverFast 9 be compatible?
If I upgrade my OS to macOS 14 Sonoma will SilverFast 9 be compatible? Yes, SilverFast 9 is compatible with macOS X Sonoma. We are still in the process of testing if the drivers for all supported scanners are compatible with macOS X Sonoma as well. ...