FAQ
What to do if there is a problem with SilverFast
There could be various reasons for a crash, and you can attempt some troubleshooting steps on your own to address the issue. Follow these steps: If you can still access SilverFast Switch off the scanner and quit SilverFast (force quit, if necessary). ...
Which ePUB reader is good for the official SilverFast E-Book?
Which ePUB reader is right for the official SilverFast E-Book? What is the best ePUB reader for the SilverFast E-Book? Our “Create Brilliant Images with SilverFast” E-Book uses the ePUB 3 format and includes videos and animations. Many readers focus ...
How can I reset SilverFast to factory defaults?
Sometimes it can be helpful to reset SilverFast to the factory default settings. A word of caution: Resetting SilverFast to factory defaults will not only reset the software, but will also delete your SilverFast preferences including saved settings. ...
The two buttons underneath the licence - "Download" & "Upgrade"
Underneath your SilverFast 9 licence you will find the two buttons "DOWNLOAD" & "UPGRADE". By clicking the "Download" button, you will download the SilverFast software file on your computer followed by the installation process. By clicking "Upgrade" ...
How to do a clean reinstall of SilverFast 9?
If you want to reinstall SilverFast 9 and get rid of all components from the previous installation, as well as the user preferences, please follow the steps listed in this article. The procedure is slightly different on macOS and Windows systems, ...
How to Download the Latest Update for Your SilverFast Software
Introduction: If you've recently upgraded your operating system or are experiencing compatibility issues with your SilverFast software, it's essential to ensure you have the latest version installed. This article will guide you through the process of ...
My scan preview brightness is correct but the final scan saved image is very dark. What is causing this?
If your final scan looks very dark when viewing in any third-party image editor, this is most likely attributed to the raw scan feature in SilverFast. Why is my final scan dark? When using the HDRi RAW mode, the software captures the maximum amount ...
Resolving Installation Issues with SilverFast 8: Step-by-Step Guide
SilverFast 8 can sometimes present installation challenges. This guide aims to help you navigate these issues and get your software up and running smoothly. We'll cover reinstalling the software after a computer crash, unlocking the demo version, ...
System requirements for SilverFast
When installing your SilverFast 9 software, your computer needs to meet certain minimum system requirements. System requirements SilverFast from Version 9: 64-bit systems: Windows from version 7 or macOS from 10.13 Multi-core processor with 64-bit ...
Where is my SilverFast 9 Serial?
SilverFast Version 9 brings a new and improved activation process that enhances convenience and security for users. With the transition from the old 30-digit serial keys to the online activation system, users now have a simpler way to activate their ...
macOS 13 Ventura compatibility
If I upgrade my OS to macOS 13 Ventura will SilverFast 9 be compatible? SilverFast 9 is compatible with macOS 13 Ventura. We recommend all SilverFast 8 users to try SilverFast 9. SilverFast 9 offers a lot of advantages over SilverFast 8 in terms of ...
Which ePUB reader for the official SilverFast E-Book?
Which ePUB reader is the best reader for the SilverFast E-Book? Our E-Book "Create Brilliant Images with SilverFast" uses the ePUB 3 format and includes videos and animations. A lot of readers focus on text only. In our experience these two free ePUB ...
SilverFast crashes - what can I do?
A crash can have many reasons and you might not be able to solve the issue all for yourself, but here is what you can do: - if you can still access SilverFast: 1. Switch off the scanner and quit SilverFast (force quit, if necessary). 2. Switch the ...
Do I need to calibrate my scanner separately for reflective and transparency scanning?
A frequent question is whether you need to profile your scanner separately for reflective and transmissive scanning and what kind of IT8 targets are required for this. SilverFast uses 3 separate profiles for scanning and you'll need a separate IT8 ...
How to restart SilverFast fresh with a clean prescan
Sometimes it's helpful to get a fresh start with SilverFast and any settings you have applied in the past. This small tutorial will give you said fresh start, including a clean prescan area.
Rendering Intents
Color spaces can come in different sizes and shapes. Renderings intents are used to determine how colors are transferred (rendered) from one color space to the other. In SilverFast 8, these 4 rendering intents are available: Perceptual Saturation ...
My free upgrade to SilverFast 9 has been reverted (read first)
You received a free upgrade to SilverFast 9 but now the license has disappeared from your MySilverFast account? The email you received the free upgrade notice with, included the sentence: "We reserve the right to revoke and reverse the free upgrade ...
My images scanned with Multi-Exposure differ from the preview
If you scan thick film, such as black & white film, and your images are a bit overexposed, it is possible that the final scan is too bright, overexposed and almost white if you scan with Multi-Exposure (ME). Activate the Multi-Exposure preview, to ...
Scanner not available
Can't start the scanner? SilverFast does not display a scanner in the welcome window and shows you "no scanner available"? Welcome Screen, no scanner detected. To start SilverFast, the scanner must be recognized in the welcome window. If it is not, ...
How do I install SilverFast 9 on a new computer?
You want to change the computer and transfer SilverFast to your new computer? Here is what you can do to deactivate SilverFast 9 on your old computer and install and activate SilverFast 9 on the new computer: 1. Log out of your MySilverFast Account ...
How to Connect a USB Scanner to a USB-C Mac
Many new Mac computers only have USB-C ports, which can make it challenging to connect older USB devices like scanners. Fortunately, there's a simple solution - the Apple USB-C to USB-A Adapter. Step 1: Obtain the Adapter Purchase the Apple USB-C to ...
SilverFast 9 says "No Internet Connection" but I am online
What can cause difficulties is the use of VPN connections and similar tools. There are many applications that suggest higher security by anonymizing data and Internet connections. Prominent ones being the Tor network, NordVPN, TunnelBear, Freegate, ...
Can I test the IT8 feature with the Ai Studio demo version?
Unfortunately, that's not possible. But you can watch the process in a movie. For more on Delta E values please look here. For more on IT8 calibration please look here.
Can I also buy the IT8 calibration for the SE version?
This advanced feature is only available for users of the PREMIUM versions SilverFast Ai Studio and Archive Suite. Please consider that as the owner of an SE license, you can upgrade at a reduced rate to an Ai Studio and Archive Suite.
Why do my 35mm film scans come out pixelated?
You have just recently purchased SilverFast and your 35mm film scans come out pixelated? While this is still a common issue, especially if you're new to scanning and just dipping your toes into 35mm filmscans, there's an easy way to solve it in ...
I am planning to upgrade to macOS Sonoma. Will SilverFast 9 be compatible?
If I upgrade my OS to macOS 14 Sonoma will SilverFast 9 be compatible? Yes, SilverFast 9 is compatible with macOS X Sonoma. We are still in the process of testing if the drivers for all supported scanners are compatible with macOS X Sonoma as well. ...